Header of Online ServicesHelping our students during City College's temporary remote instruction.

To support social distancing, and to prevent potential exposure to COVID-19, beginning Monday, March 23, 2020 all student services will be offered online/remotely. Please click the links below to access information about the online/remote services offered during the campus closure. 

Frequently Asked Questions

Q: Is my in-person class going online?

A: Your instructor should have communicated whether or not your class is going online.  If you did not hear from your instructor, please use our online faculty directory to contact your instructor by email.  For classes using Canvas, please visit this link.  If your class is using Zoom, please refer to our online tutorial.

Q: What is Canvas?

A: Canvas is an online "Learning Management System" (LMS) that provides classes with the ability to be conducted online.  For more questions about Canvas, please visit: https://www.sdccd.edu/about/departments-and-offices/instructional-services-division/online-learning-pathways-1/students/student%20resources.aspx

Q: Why can't I log into Canvas if I am enrolled in the course?

A: Students missing valid email addresses in Campus Solutions are unable to log into their course on Canvas. Make sure you have a valid email address on file.  You can verify your email address through mySDCCD by following the tutorial here.

Q: If my class is moving online, what do I do if I don't own a computer or have internet access?

A: Any device that can connect to the internet can be used to access online course materials and lectures.  This includes internet cell phones, tablets and laptops. Please refer to your instructor's communication regarding how to access.  Canvas and mySDCCD can be accessed online.

Resources are available for students who do not have access to internet or computer.  Please contact your instructor if you need assistance.

Q: How will in-person activities such as labs, recitals, performances, cooking be handled?

A: Your instructor will let you know if you will still be meeting in-person.

Q: Will attendance requirements be the same online?

A: As with all classes, the faculty will establish attendance requirements for each course, the students are expected to communicate with the instructor regarding any absences.  Faculty will communicate with students regarding any changes in their attendance practices.

Q: Will my online class be held at the same time?

A: Your instructor will communicate expectations for online learning.

Q: My class is being held "asynchronous" what does that mean?

A: Asnychronous means that the class is not held at a particular time.  You may be required to complete certain tasks by a deadline established by your instructor.  Your instructor will provide expectations for asynchronous classes.

Q: What if my class is cancelled, will there be a refund?

A: If classes are cancelled, students will be given a full refund. 

Q: How will I know if my class has been canceled?

A: If your class is cancelled, you will receive an email from mySDCCD notifying your class has been canceled.

Q: What if I am not receiving emails from SDCCD?

A: To ensure that you are receiving all SDCCD updates, make sure that you have an email address on file. You can verify your email address through mySDCCD by following the tutorial here.

Q: My class is going online, but I do not have internet access, are there any resources for students?

A: We are gathering a list of resources that are being made available to students.  Please continue to check back here as this list expands:

Free Internet Service:

Q: I tried adding a class with a permission number (add code) but the system says there is an error?

A: Please contact your instructor to verify that you received the correct permission number for the correct class section. If you have confirmed the permission number with your instructor, please contact your campus Admissions Office so they can assist you with enrollment into your class.

Q: What if I don't feel comfortable or cannot take an online class?

A: If you do not feel comfortable taking an online class, you have a few options:

  • Contact your instructor regarding any concerns you may have, they may be willing to work with you to help you feel comfortable.
  • You may request an incomplete from your instructor.  This allows you to complete your work within a timeframe agreed upon with your instructor.
  • Visit Online Learning Pathways to discover tips and tricks to take classes online.

 

Q: My class hasn't started yet, will it be canceled?

A: At this time, classes that begin in April, are still scheduled to start on-time.  Any changes to classes will be communicated to you by the instructor.

Q: I currently have, or will need, accommodations for my class, who should I contact?

A: Please contact the DSPS office on campus.  They will be able to assist your need for accommodations. For more information, please visit: https://www.sdccd.edu/about/departments-and-offices/student-services-department/dsps/index.aspx

Q: My classes begin in April, will I be able to purchase my books from the bookstore?

A: Currently, campus bookstores will still be open. More information to follow.

Q: Are we having Summer classes?

A: Currently, we are still planning to offer summer classes.  Any changes will be communicated to students.

Q: What about study abroad?

A: San Diego Community College District has cancelled all study abroad classes (including summer study abroad programs) due to the health and well-being of students and the community.

Q: I recently applied for financial aid, what happens next?

A: You will receive correspondence from our district office. Students will see an item list via their mySDCCD portal. Check your "To Do List" it will provide information of forms and/or documents we may need as part of your file.

Q: How should City College students submit forms?

A: If your financial aid is being processed at City, send in your documents and completed forms via email cityaid@sdccd.edu.

Q: I completed my financial aid file for 2019-2020 how will I receive an award notification?

A: If you have already submitted all the required forms, your file will be reviewed by our technicians who will determine your eligibility. Once the student has been awarded they will be able to see that information on their mySDCCD portal.

Q: I completed my file more than 3 weeks ago and would like to speak with my financial aid technician?

A: Students who need to speak with their technicians; should email them directly. Every technician has a case load based on the student's last name.

 

Sofia Montano

    C, G, H, J, K, S

smontano@sdccd.edu

Cecilia Navarro

A, B, E, F, W, Z

cnavarro@sdccd.edu

Ofelia Armstrong

D, I, L, M, O, X

oarmstro@sdccd.edu

Mayra Munoz

N, P, Q, R, T, U, V, Y

mmunoz001@sdccd.edu

Q: What if they are unable to process my financial aid because I need to meet with a counselor, and declare a major?

A: You will have the option to work with a counselors via e-counseling, please refer to their information page.  

Q: What if I was told my name or social security do not match?

A: The first thing you should do is to make sure it was correctly updated in the student aid report. Compare the info with your actual social security card and ID. If the information in FASFA is correct, you will want to email staff at Enrollment Services and request an update.

If Your Last Name Begins With…

Contact:

A, B, C, D, E, F, G, H, I

fblas@sdccd.edu

J, K, L, M, N, O, P, Q, R

jvazquez@sdccd.edu

S, T, U, V, W, X, Y, Z

rahernan@sdccd.edu

Ayuda en español

rahernan@sdccd.edu, o egarduno@sdccd.edu

Please include in the subject line "Correction needed/Pending FA processing". You will be asked to complete a change of name, DOB, address and social security form; along with supporting documentation.

Q: What if I need to submit proof of my high school graduation status?

A: Email the appropriate Enrollment Services staff listed above and request a complete change of high school status form.

Q: I have an enrollment verification form that needs to be completed by both Enrollment Services & Financial Aid?

A:You will need to first complete your name, date of birth, social security/student id & signature section of the form. This is your authorization for us to disclose the information requested on the form. Email the form to the appropriate Enrollment Services staff listed above. Please include in the subject line "Verification Form/Pending FA". This will help with internal routing. The form will be emailed back to the student.

Q: Do I need to renew my FAFSA for next year?

A: Yes, the 2020-2021 FAFSA is available for renewal at www.fafsa.ed.gov.

Q: Do I need to have a password to access my financial aid information via email?

A: Yes, you will need to provide the password you have set up with your financial aid office. If you do not have a password set up you will have to submit the password form with a copy of your state or government issued ID.

You can also view your financial aid information on your mySDCCD student portal: https://myportal.sdccd.edu/ We will continue to update this information as things change.

Q: How can I get assistance with my financial aid questions?

A: In order to obtain specific information pertaining to your file, students must have a financial aid password established prior to any release of information via email or phone. We will continue to update this as information changes.

  • City College - Financial Aid: cityaid@sdccd.edu 
  • Mesa College - Financial Aid: (619) 388- 2817
  • Miramar College - Financial Aid (619) 388-7864

If you do not have a password set up you will have to submit the password form with a copy of your state or government issued ID.

Q: What happens if I need to drop a class? 
Department of Education does not have the authority to become lenient regarding compliance requirements related to unit requirements. Financial aid eligibility is verified based on the units you are enrolled in at the “Freeze Date”, February 19th, 2020 for Spring semester. You must be enrolled half time to remain eligible for financial aid. 

Q: What happens if I withdraw? 
Unfortunately, Department of Education does not have the authority to be lenient regarding compliance requirements related to withdrawals. If you withdraw (officially or unofficially), Financial Aid Office is required to perform a calculation to determine how much of the financial aid you received for the term needs to be returned. The later in the term you withdraw, the more of your financial aid will be considered “earned” and the impact on your financial aid will be smaller

Q: Does an Excused Withdrawal (EW) affect my financial aid eligibility?

A: Excused Withdrawal is still considered when calculating Satisfactory Academic Progress (SAP). The EW may impact your completion percentage and attempted unit standards when SAP is calculated for the next aid year. If you are a current financial aid student on probation due to not meeting SAP initially campuses may give special consideration to not become ineligible.

Q: How will dropping / withdrawing from courses affect my financial aid?

A: Dropping or withdrawing from classes may or may not affect you immediately or in the future.

  • May need to repay portion of financial aid disbursed if withdraw from all classes. You will receive a notification if this applies to you.
  • Please note this may impact Satisfactory Academic Progress (SAP) in a future aid year.

Q: How will my enrollment be reported to NSLDS if my enrollment is disrupted due to closure of campus because of the Coronavirus?

A: Reporting will continue to be sent to NSLDS. Institutions can enter into temporary consortium agreements with other institutions to allow students to complete and transfer in coursework from another institution, but be awarded credit at their home institution.

Q: How does this closure effect my in-school deferment?

A: If you are still enrolled in 6.0 units, nothing will change. However if the closure resulted in course reduction as a result of a course cancelation or lack of accessibility. You should contact your servicer immediately to obtain information on a grace period due to the national emergency declaration.

Q: Can I still get financial aid if all of my classes become online?

A: Yes. However, if you enroll in all online classes and your home or mailing address reflects any of these states, a registration hold will be placed on your account and or dropped from your classes if already enrolled prior to address update. You will not be eligible for financial aid.

  • Alabama
  • Alaska
  • Arkansas
  • Maryland
  • Minnesota
  • Missouri
  • North Dakota
  • South Carolina
  • Utah
  • Washington D.C.
  • Wyoming
  • American Samoa
  • Guam
  • Marshall Islands
  • Mariana Islands
  • Puerto Rico

Q: Will the processing time for my financial aid be impacted because of campus closure?

A: Processing times will be impacted during campus closure. Updates will be shared as more information becomes available.

Q:What if my parent's or my income has been affected by loss of income or illness? 
Our financial aid staff can review your family’s ability to help with your educational expenses if their employment is affected by an illness and their income this year will be significantly less than the income reported on your FAFSA (2017 income was reported on the FAFSA for 2019-2020, 2018 income was reported on the FAFSA for 2020-2021).  Email the Financial Aid Office for further review of your family income situation at cityaid@sdccd.edu 

Q: Will I still be able to get a disbursement?

A: Yes,  however there will be a delay to our current disbursement schedules.

Q: What should I do, if I was expecting to pick up a disbursement on campus?

A: Students who have a check at the campus should get an email and a voicemail with instructions. The instructions will include information on how to update your records in order to mail out your check.

Q: Will I still be able to pick up my check on campus?

A: Due to the Governors "Stay at Home order" we are unable to assist students face to face.

Q: What if I am a federal work study student who was working in spring and has been displaced?

A: In the event the campus goes into closure due to COVID-19, current FWS students with remaining hours will be paid for the hours that they are scheduled to work during the time of the closure

Q: I submitted my 2020-2021 financial aid application. How will I know if they received it?

A: Notifications will be sent to all students to those whose applications we have received. Your student portal will be updated with 2020 - 2021 aid year information once we receive your financial aid application.

Q: Will my loan continue to accrue interest?

A: After President Trump's announcement of freezing interest on federal student loans as part of the National Emergency Declaration, we are waiting on more information and guidance on details of who will be eligible.

Q: The college has closed and I am a Federal Work Study Student and my on-campus job is not available, do I still get paid?

A: Yes, students that started their jobs and are not currently allowed to work due to campus closure can still get paid.  Please contact your FWS coordinator if you have any questions.

Q: Can I still sign up for spring federal work study?

A: Due to the closure we are no longer accepting new applicants

Q: What happens if I decide to take a term off? 
If you do not enroll, you will not receive financial aid for that semester. However; your eligibility for future semester will not be affected. We recommend that you see your academic counselor any time your enrollment plans change to make sure that you are still on track to graduation. 

Q: Will mySDCCD still be available?

A: Yes, mySDCCD is still available and accessible at http://my.sdccd.edu

Q: Will I be able to go to the campuses if I need help in person?

A: We are examining which student services will remain open.  Currently the plan is to suspend non-essential operations as we examine the situation with the COVID-19 pandemic.

Q: Will Counseling services still be available?

A: E-Counseling services may be available at your campus.  Please contact your counseling office for more questions.

Q: How do I order transcripts?

A: You can order transcripts online via mySDCCD.  Transcript processing will still continue.

Q: Are all campus events cancelled?

A: Yes, currently all campus events have been cancelled until further notice. No decision has been made regarding Commencement.

Q: Do I still need to pay for my classes?  How do I do this?

A: Yes, unless your class has been cancelled you will still need to pay any outstanding fees.  Students can use mySDCCD to pay online, if you need to pay in person, please contact the Accounting office for more instructions.

Q: Will there still be a commencement ceremony?

A: No decision has been made regarding Commencement.

Q: I only have a few classes remaining for graduation/transfer and they are being cancelled, what can I do?

A: We recommend that you speak with a Counselor.

Q: Will the Title IX Office still be open?
A: Yes, the Title IX Office and other campus support services will remain open and available to assist students at this time.
In the event of a campus/district closure, the Title IX Office will continue to review incoming reports and respond appropriately.

Q: I only have a few classes remaining for graduation/transfre and they are being cancelled, what can I do?

A: We recommend that you speak with a Counselor.

Q: Who can I reach out to if I need to report a Title IX related incident?

A: You can still report an incident to the Title IX Office using the online reporting form Title IX Complaint Form, or contacting the Title IX Office by phone at 619-388-6660.  We will be reviewing reports as they come in and responding within 48 hours.

If you have an urgent question or concern regarding Title IX, please contact the Title IX Coordinator at scarter001@sdccd.edu.

If you are in an emergency situation, please contact 9-1-1 for immediate assistance.

Q: Who can I contact if I, or someone I know, needs support because of experienced sexual violence or intimate partner violence and needs support?

A: If you or someone you know has experienced sexual violence or intimate partner violence, contact the Campus Advocate at 619-541-5970 or mbutler@ccssd.org for resources and assistance. The Campus Advocate is a confidential resource for both students and employees, and any details relating to your incident will not be reported to the District without your consent.

You can find additional information and resources in the Intimate Partner Violence Resource Guide.

Q: I'm currently involved in an open case with the Title IX Office. Are these concerns still being reviewed and addressed by the Title IX Coordinator?

A: Yes, the Title IX Office will continue to review and investigate current cases and to new reports of Title IX incidents. The Title IX Coordinator will continue to respond to concerns in a timely manner; however, there may be delays in the review and investigation process during this time. 

Q: What is the status of my Promise application?

A: Thank you for your interest in the San Diego Promise Program. All Fall 2020 applications are under review. Given the current circumstances, we expect to send students an email with a status update on their application by the end of April 2020. Please keep in mind that this is subject to change based on the current conditions. We appreciate your patience.

Q: Can I still submit a Promise application?

A: Yes, students are advised to continue submitting Fall 2020 Promise applications via the San Diego Promise Program webpage: https://www.sdccd.edu/about/departments-and-offices/student-services-department/promise/future-promise-students.aspx

For questions or concerns, please contact our Outreach office:

City College, First Year Services
619-388-3998
sdpromisecity@sdccd.edu

Q: Where can I find support and training for Canvas, Zoom, and other services?

A: Please refer to the March 2020 Update from the Professional Development office, which lists various resources for employees get the support and training you need. This will be updated daily as more options become available.

Online Student Services

For questions related to ASG, please e-mail:
Oscar David Rendon, ASG President, at oscarrendon113@gmail.com
Lori Oldham, ASG Advisor, at loldham@sdccd.edu
 
Inter-Club Council (ICC)
For questions related to ICC, please e-mail:
Pedro Beltran, ICC President, at icc.sdcity@gmail.com
Marian Rodriguez, Student Services Assistant at marodrig@sdccd.edu
Lori Oldham, ICC Advisor, at loldham@sdccd.edu
ICC and Student Club Weblink: http://sdcity.edu/life-at-city/clubs.aspx 

email jhill@sdccd.edu  for further assistant

If you are a brand new student who applied to City College AFTER April 30, 2019:

You received milestones/placement levels from your application and you will NOT need to complete the Placement Assistant. You should receive a message in your mySDCCD portal Message Center with your milestones/levels and next steps within two business days.
You must Complete the New Student Online Orientation.

 


If you have been out of high school for over 10 years or completed high school in a foreign country, access the Assessment Center website http://www.sdcity.edu/students/assessment/index.aspx for further information and help.

Online Orientation: once you have completed the New Student Online Orientation. email your proof to nrofaeel@sdccd.edu

San Diego City Knights have a proud tradition of success on and off the field of play.

This link will assist you with enrolling as a student athlete.

Food Resources

https://sandiegofoodbank.org/

https://my211.force.com/s/service-directory?code=BD

https://feedingsandiego.org/

https://feedingsandiego.org/need-help/food-distributions/

https://www.imperfectfoods.com/- Imperfect Produce Making produce affordable is important to us. Unfortunately, the USDA does not allow online grocery companies like Imperfect to accept SNAP and other benefits. However, we offer a reduced-cost box for anyone that meets the requirement for CalFresh/SNAP/EBT benefits. Check this box and we'll send you a survey to confirm your qualification for a 33% discount. (students will only see this information once they are ready to input their payment option.   

Cal Fresh

How to Apply for Cal Fresh 

Online:

  • Select https://www.mybenefitscalwin.org/ link to begin the process. Proof of identity is necessary to be evaluated for expedited services (to receive Cal fresh within 3 days).
  • You can also apply on-line through GetCalFresh.org (Application is available in English and Spanish). Submit documents right from your phone 

By phone: 

  • 2-1-1 San Diego 
  • Call Access at 1-(866) 262-9881 to request application forms. Access can mail an application to you. Send the completed application to the local Family Resource Center via U.S. mail or drop it off at your local Family Resource Center. The date of application is the date the application is received by the Family Resource Center. It is very important to send proof of identity to be evaluated timely should you be eligible for expedited services (receive Cal Fresh benefits within 3 days). 
  • San Diego Hunger Coalition Cal fresh application support: 1-(858) 863-6635

Fax:

Download an application.

Print out the following document: Application for CalFresh/Snap Benefits

  • Complete as much of your application as you can. Your name, address and signature are necessary to begin the application process.
  • Download the Notice to CalFresh Applicants (form 09-94 HHSA / form 09-94 HHSA SP) for additional information, to help you complete the application, and to select your interview preference (in-person or telephone interview).
  • Send the completed application and documents to your local Family Resource Center via U.S. mail, via fax, or drop them off at your local Family Resource Center. It is very important to send proof of identity to be evaluated timely should you be eligible for expedited services (receive CalFresh within 3 days). The date of application is the date the application is received by the Family Resource Center. 

Homeschooling Resources

Homeschool Websites for Children

Housing

Discounted Rates 

TOWNEPLACE SUITES BY MARRIOTT

SAN DIEGO DOWNTOWN

1445 Sixth Avenue • San Diego, CA 92101

 

They are offering special discounted rates for anyone associated with SDCC. If any faculty, staff or students are displaced due to the pandemic, please feel free to reach out to: 

Michelle Guillory

DIRECTOR OF SALES

mguillory@tpssandiego.com 

619.782.6400 ext. 101 

 

Low Cost Computers 

PC's for People

San Diego Futures Foundation

 

Student Health / Mental Health

 

Alternative Social Media and Information Sites (to stay positive in the mind)

Upworthy: https://www.upworthy.com/ 

@tanksgoodnews: https://www.instagram.com/tanksgoodnews/?hl=en

@the_happy_broadcast: https://www.thehappybroadcast.com/ 

 

Apps to help to calm the mind (distraction from conflict as well)

Daily use (10 minutes) can create and enhance feelings of peace/calm or simply be a positive activity

UCLA Mindful: https://www.uclahealth.org/ucla-mindfu  (English and Spanish)

Insight Timer: https://insighttimer.com/ (meditations and sleep)

Your Daily Shine: https://join.shinetext.com/  (positive messages/texts)

Headspace: https://www.headspace.com/  (meditations and sleep)

Calm and Breathe: https://www.calm.com/  (breathing exercises)

Smiling Mind: https://www.smilingmind.com.au/smiling-mind-app  (breathing and meditations)

 

Website with tips and strategies for managing social distancing and "shelter in place"

Care for your Coronavirus Anxiety: https://www.virusanxiety.com/ 

 

Health and Wellness

If you have health insurance, you can go to psychologytoday.com or therapyden.com and filter by zip code and the type of insurance you have

If you are uninsured, have MediCal, or are MediCal eligible, you may be able to visit a community clinic. To find which clinic serves your zip code and if you are eligible, call 211 or visit http://www.comresearch.org/services.php for a list of clinics (call the one in your region to confirm services and eligibility)

 

If you are in crisis or having a mental health emergency

Call Access & Crisis Line at 888-724-724-7240 or text "courage" to 741741

National Suicide Prevention Lifeline at 800-273-8255

 

Title IX Resources

We understand that when forced to stay at home or near an abuser, it can create circumstances in which safety is even more compromised. During these times of working remotely and avoiding public spaces, victims and survivors may need to alter their safety plan. SPEAK is here to help.

City College's confidential victim advocate will continue to be available to provide resources and support Monday-Friday from 8AM-5PM at 619-541-5970. In addition, CCS' crisis hotline is free, confidential, and operates 24/7. Please call at 1-888-385-4657. 

Unemployment

https://www.edd.ca.gov/unemployment/

 

United Way: San Diego COVID-19 Community Response Fund

Have you been impacted by job loss or wage reduction? Are you in need of support with paying your rent/mortgage or utility bills? We can help. 

APPLY IN ENGLISH: https://www.surveymonkey.com/r/WAIappenglish

APLICAR EN ESPANOL: https://www.surveymonkey.com/r/WAIappspanish 


Wi-Fi and Internet Access

Free WiFi Hotspots in San Diego

COX

https://talkbusiness.net/2020/03/cox-announces-additional-support-for-residential-customers-during-coronavirus-pandemic/

Cox is offering the following over the next 60 days, through May 15:

 A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.

  • Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.

Pledging to support the FCC's Keep America Connected initiatives by:

  • Not terminating service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic.
  • Waiving any late fees that residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
  • Opening Cox Wi-Fi outdoor hotspots to help keep the public connected in this time of need.

Cox is offering to fast-track the qualification process for Connect2Compete.  Schools are being asked to contact connectnow@cox.com with a list of eligible low-income students that currently do not have an internet connection.  Cox will assist in getting students qualified quickly so they can continue learning from home. Cox has also partnered with PCs for People where families can purchase discounted refurbished computers.  More information can be found at this website. (https://cox.pcsrefurbished.com/sales/salesHome.aspx)

 

AT&T

COVID-19  RESPONSE: https://about.att.com/pages/COVID-19.html

March 13, 2020

AT&T is underwriting expenses for a "one-stop" resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19. Click here to learn more.

https://www.setda.org/outreach/press-releases/press-release-2020/press-release-att-supports-setda-elearning-coalition-amidst-covid-19-virus/

 

COMCAST

Comcast offering free internet to help with coronavirus impacts

The company also said it would pause data caps and plans.

https://www.wzzm13.com/article/tech/comcast-free-wifi-coronavirus/69-fc79b046-dafd-4af8-8ae0-f5143abe08f7

https://www.internetessentials.com/ FROM COMCAST

https://lifehacker.com/comcast-is-offering-60-days-of-free-internet-for-low-in-1842312439

 

SPECTRUM

https://www.spectrum.com/wifi-hotspots  To get free Wi-Fi hotspots

https://www.spectrum.net/support/internet/coronavirus-covid-19-information-spectrum-customers

Community Assistance

More than ever before, Americans rely on high speed broadband in nearly every aspect of their lives. In the coming weeks, many will be affected either directly or indirectly by COVID-19. We're committed to serving our 29 million customers and ensuring they maintain reliable access to the online resources and information they want and need. To ease the strain in this challenging time, beginning Monday, March 16, we commit to the following for 60 days:

  • We'll partner with school districts to make sure local communities are aware of these tools to help students learn remotely.
  • We'll open our Wi-Fi hotspots across our footprint for public use.
  • We'll continue to offer Spectrum Internet Assist, our high-speed broadband program to eligible low-income households.

We won't terminate service for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic. Similarly, we won't charge late fees for those customers facing difficult economic circumstances related to the pandemic. As always, we don't have data caps or hidden fees.

Our advanced communications network will make sure our customers, including government offices and agencies, first responders, health care providers and facilities and businesses, across 41 states, maintain the connectivity they rely on.

Our network is built to sustain maximum capacity during peak usage. We'll continue to closely monitor this dynamic situation and are well prepared to continue delivering reliable connectivity. We have extensive business and workforce continuity plans in place that will be adjusted as needed to best serve all our customers and employees.

Counseling Appointments

Scheduling Remote Appointments

If you would like to schedule an appointment over the phone or on ZOOM please contact 619-800-3875 or email at cwkfd@sdccd.edu

Zoom Appointments (signup for a free ZOOM account)

Scheduling appointments over the phone:

  • Call the City College CalWORKs line at 619-800-3875, between the hours of 8:00am- 5:00pm Monday through Friday
  • Be prepared with your CSID, CalWORKs case number
  • You should receive an appointment confirmation email shortly after scheduling your appointment

Scheduling an appointment through email:

  • Please send an email requesting an appointment to cwkfd@sdccd.edu
  • The email should include the following information
    • Student Name
    • CSID
    • CalWORKs case number
    • Reason for the appointment
    • Preferred appointment method such as email, phone call, Zoom meeting
    • Best phone number and email to reach you
    • Three options of preferred appointment days and times
  • When scheduling an appointment through email, expect a call back from CalWORKs staff within one 24-36 hours to schedule your appointment, followed by a confirmation email

The day of your appointment:

  • If you scheduled a telephone appointment you should receive a call from your counselor within 10 minutes from your appointment start time.
  • If you scheduled a Zoom appointment, expect a Zoom meeting invitation link sent to your email from your counselor within one hour prior to your appointment

If you are not able to keep your scheduled appointment:

  • Call the college CalWORKs line at 619-800-3875 or email us at cwkfd@sdccd.edu to cancel or reschedule your appointment
  • Please note that remote counseling appointments will be treated the same as in office appointments and you will need to reschedule if you are more than 10 minutes late to your phone call or Zoom meeting

ZOOM Q&A

  • General CalWORKs Questions for new and current students
  • Mondays 10:30am-11:30am @ZOOM

Student Success 

CalWORKs Eligibility

  • If you are not receiving cash aid but would like to learn if you qualify, apply online

County Forms 

Welfare-To-Work Case Information       

Resources During COVID19

Housing Resources/Homeless Shelters

* These resources were first prepared on Friday, March 13, 2020 and are subject to change or become unavailable due to rapidly changing local and national policies.
The CalWORKs team may be adding and/or updating information so check back soon if the information you are looking for isn't listed yet.
Text COSD COVID19 to 468-311 to get text alert updates from San Diego County.

Office Hours:

  • Monday 8:00a.m.-5:00 p.m.
  • Tuesday 8:00a.m.-5:00 p.m.
  • Wednesday 8:00a.m.-5:00p.m.
  • Thursday 8:00a.m.-5:00 p.m.
  • Friday 8:00a.m.-5:00 p.m.

*If you are a current CalWORKs student and not receiving e-mails from the San Diego City College CalWORKs Office, please contact us at cwkfd@sdccd.edu

Transfer/Career Center Workshop Videos.

Link for our YouTube videos https://www.youtube.com/channel/UCfLoGqjZiXRSWgKrHXszIEA

We will have  E- Transfer counseling available via zoom. 

For communications regarding updates on activities and information as well as access to our On-Line Job Board, sign up for College Central Network (CCN):

1.) www.sdcity.edu/jobnetwork
2.) Click "Students"
3.) Click "Create Account"
4.) Use Your CSID Number for Username

 

·        Phone Number: 619.800.2308
·        Email: CityOutreach1@gmail.com
 
·        Online Reach Services: Zoom, Telephone, and Email Application (Admissions, Promise, Financial Aid, and Portal Set up)
o   Monday - Thursday: 8:00am - 4:30pm
o   Friday: 8:00am - 3:00pm
 
·        Online Reach Services: Zoom, Skype: City Insight Sessions
o   Monday - Thursday: 8:00am - 4:30pm
o   Friday: 8:00am - 3:00pm
 
·        Online Reach Services: Workshop Support Virtual Campus Experience
 
·         Online Reach Services: Step by Step Tutorial of Applying to San Diego City College
 
·        Online Reach Services: Virtual City Insight Session
 
·        Social Media
 
 
Welcome to San Diego City College's Online Counseling Services.  This dynamic service is designed to provide online counseling services to students enrolled at San Diego City College.  As we transition to alternate modes of service, we are happy to provide you with the "Ask the e-Counselor" email service, which provides general counseling advice to current and prospective students. 
 
All students who utilize our Online Counseling services must carefully read and agree to our Informed Consent statement, which includes information on our Terms & Conditions and Privacy Protection, BEFORE utilizing our services.   
 
 
Ask the e-Counselor
Do you have a general counseling related question?  Then our "Ask the e-Counselor" service is for you.  All prospective and continuing students at City College are invited to ask, via email, general counseling questions not related to personal academic records.
 
Due to the high volume of student emails, we may not be able to reply right away.  We will make every effort to get back to you within 24 - 48 hours.
 
Don't forget!  The e-Counselor will not review or discuss your personal academic record.  This service is strictly for general, non-specific counseling related questions.  If you do have questions related to your personal academic record, let the Counselor know and they will recommend any next steps for you to take.  
 
 
For more information on our Counseling services, please visit our Counseling Department website at http://www.sdcity.edu/students/counseling/index.aspx

Students can request an appointment by:

Remote services provided:

  • DSPS Counseling support with options for transition to remote learning
  • Academic Accommodations in Remote Learning Environments
  • Technology Training/Assistive Technology Support
  • Educational Planning (limited as we triage accommodation needs first)
  • Campus Liaison & General Information
  • Faculty & Staff Consultation and Support for Accessibility in Remote Learning Environments

Services will be available to students in variety of ways:

  • Phone, Text/Chat, Zoom/Video or Email

English Center will be offering alternative modes of tutoring:

We will offer:

  • Live tutoring via Zoom
  • Paper Submissions
  • Workshops

 http://sdcity.edu/academics/academic-resources/englishcenter/index.aspx

Evaluations updates visit our website http://www.sdcity.edu/students/evaluation/index.aspx 

Petition for Graduation Student Apply for graduation online
IGETC/CSU General Education Certification

For communications regarding updates on activities and information as well as it pertains to commencement ceremony access this link
http://sdcity.edu/students/graduation/index.aspx 

The Financial Aid Office is committed to assisting and uplifting students who might otherwise be unable to continue their education because of financial disadvantage. As we continue to transition services related to financial aid, we courage students to email us any challenges you are encountering.

Students will be able to send their questions to cityaid@sdccd.edu . Our dedicated team will sort through your financial aid questions and either reply to you directly or forward it to the appropriate technician.

Please remember you must have a financial aid password in our system in order to obtain information specific to your file. The password form is available on the web and you must return it with a copy of your photo id and either social security card/tax payer id number.

Student Services Assistant who will assist you with questions related to your financial aid file:

Arlene Oviedo

aoviedo@sdccd.edu

Itza Vilaboy (Spanish speaker)

ivilaboy@sdccd.edu

Trusty Xiong

txiong@sdccd.edu

Susana Garibay

sgaribay@sdccd.edu

Maria Pittman

mpittman@sdccd.edu

 

Federal Work-study Coordinator

Lorie Mendoza

lmendoza@sdccd.edu

 

Loan Coordinator/Lost Check

Cecilia Valdez

cvaldez@sdccd.edu

 

Cal Grant Coordinator:

Sylvette Abbott

sabbott@sdccd.edu

 

Financial Aid Technicians, case load is based on student's last name.

Sofia Montano

C, G, H, J, K, S

smontano@sdccd.edu

Cecilia Navarro

A, B, E, F, W, Z

cnavarro@sdccd.edu

Ofelia Armstrong

D, I, L, M, O, X

oarmstro@sdccd.edu

Mayra Munoz

N, P, Q, R, T, U, V, Y

mmunoz001@sdccd.edu

 

Repayment of financial aid (R2T4)

Susana Kennemer

(Spanish speaker)

skenneme@sdccd.edu

Pamela McLemore

pmclemor@sdccd.edu

 

Financial Aid Supervisor, I

Alisia Rincon

agrincon@sdccd.edu

 

Acting Financial Aid Officer

Dora Meza

dmeza@sdccd.edu

 

 

  • Phone Number: 619.800.2739
  • Email: sdcitycollegepeeradvocates@gmail.com
  • Virtual Support Services: Zoom, Telephone, and Email Application (Admissions, Promise, Financial Aid, and Portal Set up) Support

Monday - Thursday: 8:00am - 4:30pm

Friday: 8:00am - 3:00pm 

  • Virtual Support Services: Zoom, Telephone, and Email Peer Mentor Appointment Support  (Peer Mentor Meeting, Service Connect, and Canvas Support)

Monday - Thursday: 8:00am - 4:30pm

Friday: 8:00am - 3:00pm 

  • Virtual Support Services:How to Log into Canvas from your mySDCCD Portal

https://www.youtube.com/watch?v=0sBtoOykn0Y

  • Virtual Seminar Series: How to Survive and Thrive in Online Classes

https://www.youtube.com/watch?v=WJMH6ke_vjw&t=25s

  • Virtual Seminar Series:Time Management and Goal Setting Strategies

https://www.youtube.com/watch?v=YGT6veaEfis&t=13s

  • Virtual Seminar Series:Study Skills

https://www.youtube.com/watch?v=sDliTnI0rso

  • Canvas Shell
  • Social Media Interaction
  • Zoom Workshop Schedule TBD
  • Social Media

Instagram, Twitter, Facebook: SDCityFYS

Youtube Channel URL: https://www.youtube.com/channel/UCYK_fnvMjjjpAljz_CU5Y-A

Library resources available 24/7:
 
  • Phone number: 619.800.3464
  • Zoom, Telephone, and Email Peer Mentor Appointment Support  (Peer Mentor Meeting, Service Connect, and Canvas Support)

Monday - Thursday: 8:00am - 4:30pm

Friday: 8:00am - 3:00pm 

  • Canvas Shell 
  • Social Media Interaction
  • Zoom Workshop Schedule TBD
  • Social Media:

Instagram: sd_city_promise 

Twitter: SDCityPromise

Email aaden@sdccd.edu to schedule

  • Zoom counseling appointments
  • Zoom Counseling drop-in
  • Canvas meetings
Referrals and Resources
If you would like to speak to a Student Health Center staff member regarding your healthcare options during this time of campus and Student Health Center closure, please leave a message at:
 
  • 619.388-3450 for Medical and Nursing Referrals
  • 619.388-3055 for Mental Health Referrals
Click on this form to request a mental health telephone consultation. The more available options you can offer the sooner we will get your phone call scheduled. Please fill out the form completely and please do not share any information that is considered confidential regarding your request for an appointment. This is NOT a confidential way to communicate.
 
Messages/email requests are checked at regular intervals during the work day, during these Student Health Center hours:
March 16 - March 19, 8:30 AM - 4:30 PM
March 20, 8:30 AM - 12:30 PM
Mental Health Counseling appointments after spring break
  • All requests for counseling will require a telephone triage that will need to be scheduled (via link above and on website)
  • Students will be assessed and, if appropriate, offered tele mental health counseling services via a HIPAA secure version of ZOOM.
  • Website will have up to date information on when tele mental health will be available
Resources for urgent and/or low cost counseling are also available on our website.
 
If this is a mental health emergency please call 888-724-7240 or 911, or text "COURAGE" to 741741
 
Nursing and Medical appointments after spring break
  • Staff are working hard to develop a platform and protocols to be able to offer telehealth options to students
  • Please call 619-388-3450 or check website here for up to date information

Email: sgebrekristos@sdccd.edu 

Zoom counseling appointments
Zoom Orientation
Zoom Meetings
Zoom Outreach and recruitment

Email lperez@sdccd.edu to schedule

  • Zoon counseling appointments
  • Zoom Counseling drop-in
  • Canvas meetings
If you have questions, please contact us:

General Complaint Process: https://www.youtube.com/watch?v=AOMLDe-lwHw&feature=youtu.be

Complaint Form:  https://cm.maxient.com/reportingform.php?SanDiegoCCD&layout_id=4

Dreamer Resource Center (http://sdcity.edu/about/leadership/student-services/dreamer.aspx).

  • Immigration Legal Services via Jacobs & Schlesinger LLP
  • Immigrant Rising Webinars
  • Undocuhealing Circles
  • Wellness Workshops
  • Zoom One-on-One Appointments
 
Tutorial/Learning Center is providing online tutoring services in several subjects via our exiting online tutoring services. To learn more, go to https://etutoringonline.org/login.cfm?institutionid=55&returnPage=&institution=SAN_DIEGO_CITY_COLLEGE 
 
For information about other services,  contact us at citytlc19@gmail.com 

Email echarlen@sdccd.edu to schedule

  • Zoom counseling appointments
  • Zoom counseling drop-in
  • Utilize Zoom as a feature to provide real time interaction
  • Increase scan and email for document submission
  • Online workshops
  • Email, phone, text reminders
  • Thrively learning platform
  • List of online workshops:
    • Time Management and Organization for College
    • Higher Level Study Skills
    • Critical Thinking
    • Writing Your Personal Statement
    • Social Media and the College Application Process
    • Are You Independent or Dependent?
    • Creating an FSA ID
    • FAFSA Overview
    • What do you Need to Complete the FAFSA?
    • Completing the FAFSA: Student Section Complete the FAFSA: Parent Section
    • Your Completed FAFSA