Skip to main contentSkip to footer content

Complaint Procedure

San Diego City College is committed to providing an educational environment that is free from interference and disruption, and that fosters equity and mutual respect for both students and employees. All student complaints are filed online via the SDCCD website. Employee complaints can be done by completing and submitting an Incident/Concern Reporting Form.

Most complaints, grievances or disciplinary matters should be resolved at the campus/district level. If a complaint does not fall into one of the categories above, the complaint should be addressed in writing to the college President (name, contact). Individuals are strongly encouraged to make every attempt to resolve matters through the appropriate administrative processes. Matters that are not resolved internally may be processed by using the following agencies in the order described below.

  • The Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution's compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • If your complaint does not concern the California Community College's compliance with academic program quality and accrediting standards, you may contact the California Community College Chancellor's Office by completing the web form found here.

Students who wish to file a complaint may do so using the Complaint Form or contacting the college's Site Compliance Officer (SCO), Edwin Hiel at ehiel@sdcd.edu or call 619.388.3036.

The Office of Student Affairs is a central location to which students can turn to if they are interested in filing a complaint. Visiting the SDCCD website and submitting a complaint via online is the quickest and most successful way of resolving an issue. The Office of Student Affairs hears student concerns and helps them understand their options for resolving the concerns. Students may file a complaint when they believe that a college faculty or staff member has violated the following Board Policies and Administrative Procedures.

Unlawful Harassment or Discrimination Complaint

San Diego City College is committed to providing an academic environment free of unlawful harassment and unlawful discrimination. Board Policy 5500 defines verbal, physical, visual or written, environmental and harassment and other forms of harassment on campus and sets forth a procedure for the investigation and resolution of complaints of harassment by or against any staff, or faculty member, or student within the district.

These procedures are used when complaint concern matters of discrimination or failure to comply with college policy or procedures or federal and/or state regulations including the Civil Rights Act; Executive Orders 11246 and 11375; the Vietnam Era Veterans Readjustment Act of 1974; the Age Discrimination and Employment Act of 1967; Section 504 of the 1973 Federal Rehabilitation Act and Americans with Disabilities Act (ADA); and the nondiscrimination laws of the State of California.

File a Complaint 

Student Complaint Process Flow ChartComplaint process flowchart

San Diego City College employees can file a complaint by completing and submitting an Incident/Concern Reporting Form.

File a Complaint