Information and Learning Technology
Our Commitment:
San Diego City College’s Information and Learning Technology (ILT) department is committed to providing support that meets the demand for reliable technology resources and the service-level expectation of our college community. Our goals include:
- Increase access to and utilization of campus technology and learning resources for student, faculty, and staff success through the provision of effective technology resources and support services.
- Strengthen our institutional effectiveness through innovation, continuous process and systems improvement, staff development, and continued collaboration with SDCCD’s District IT.
- Facilitate the continued use of our website, digital signage, and kiosks to convey up-to-date content for our campus community
- Ensure fiscal solvency through sound fiscal planning and management.
Information and Learning Technology Units:
- Dean’s Office Administrative oversight and fiscal management of ILT
- Independent Learning Center (ILC) Open computer labs for students
- Office of Classroom Technology Management (OCTM) Campus-wide classroom presentation technology support, technology support for events & AV Liaison
- Technical Services Group (TSG) Technical support for computer labs and remote technology devices
Partnership with District IT:
- SDCCD IT Service Desk Help Desk and technical support for Administrative/office computers
- Network Infrastructure Maintaining a safe and reliable network environment, including WIFI
ILC Support Services
- The campus’ only open academic computing facility
- Featuring two computer labs with 60 Internet enabled computer workstations as well as media viewing stations
- Provides general academic computing support
- Supports the use of multimedia content and Online resources
- Provides access to productivity software, including the Microsoft 365 and Adobe Suite programs
ILC Introduction Video Link: https://youtu.be/dAig_9fWIpY
Location: R-106 & R-107
First floor of the LRC (R building). We offer open academic computing labs for students
needing support on Windows PCs and iMacs.
Lab Hours: Monday through Thursday 7:30 AM – 7:00 PM | Friday 8:30am – 12:30pm
San Diego City College’s OFFICE OF CLASSROOM TECHNOLOGY MANAGEMENT (OCTM) provides technical support for the College’s instructional smart classrooms, campus events, and in-service training.
Instructor Station/Podiums |
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Call (619) 388-3418 or Email a team member below: OR Contact SDCCD Service Desk | How to create a new service request |
Services Include
- Technical Support of College’s Classrooms and Campus Events
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- Instructional Technology in 16 buildings
- 304 Instructional Rooms
- 248 Smart Classroom
- 23 Smart Conference Rooms
- Instructional Technology Orientations and Training
- Audio/Visual Troubleshooting
- Remote classroom support
- Routine maintenance on smart room equipment
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- Video Projector Filter Cleaning
- Lectern/Podium Systems Check
- Video Projector Lamp Replacement
- Remote Tech Inventory and distribution
- Digital Signage
- 17 networked VISIX players around campus all with different content
- Remote monitoring and access
- Emergency communications
- Multimedia production
- Video production
- Closed captioning all in house productions
Location: T-243
Hours of Operation: Monday through Thursday 7:30 AM - 7:00 PM | Friday Closed
Contact: Call (619) 388-3418 | Email Sean Ryan [email protected] or Eric Sandoval [email protected]
TSG supports San Diego City College with technology services that enhance teaching and learning, guided by quality, collaboration, inclusivity, and customer-focused service.TSG supports more than 50 instructional computer labs.
Instructional Computer Labs |
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Call (619) 388-3636 Report issues with instructional computer lab equipment here: TSG Online Form OR Contact SDCCD Service Desk | How to create a new service request |
Services Include
- Hardware Installation & Repair
- Software Installation & Support
- Network Setup & Maintenance
- System Upgrades
- Security Management
- Technical Support
Request TSG Computer Lab Support by one of the options below:
- Submit issues with instructional lab equipment using TSG’s service portal: https://cityinst.on.spiceworks.com/portal/registrations
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Send an email to: [email protected]
- Submit an IT Service Request and SDCCD's District IT Service Desk will route instructional lab-related inquiries to the TSG team.
Location: T-241
Hours of Operation: Monday through Thursday 7:00 AM - 6:30 PM | Friday Closed
Contact: Call (619) 388-3636 or Email Al Cordeiro [email protected]
The IT Service Desk staff provides immediate technical assistance during business hours. If the issue or question cannot be resolved or answered quickly, the Service Desk will open a case with an assigned number and refer it to the appropriate technician for follow up.
Administrative Office Computing |
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| District IT Services | Contact | |
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Call (619) 388-7000 OR Contact SDCCD Service Desk | How to create a new service request |
Hours: Monday through Friday 7:00 AM - 6:30 PM except District Holidays
Contact the IT Service Desk: https://help.sdccd.edu/support/home
General Information Required (Please have the following information available)
- Follow up contact information
- Description of problem or request, including any error messages if applicable
- Location of equipment
- EQ# of affected equipment (Property of SDCCD sticker located on District equipment)
Please allow a 3 business day lead time and be aware, some requests require approvals before the work can be scheduled.
Location and Hours of Operation
| ILC | R-106 & R-107 | Monday - Thursday from 7:30 am - 7:00 pm Friday from 8:30 am - 12:30 pm |
| OCTM | T-243 | Monday - Thursday from 7:30 am - 7:00 pm |
| TSG | T-241 | Monday - Thursday from 7:00 am - 6:30 pm |
| ILT Unit | Name | Role and Areas of Responsibility |
| ILT Dean's Office | Robbi Ewell | Dean, Information & Learning Technology |
| OCTM, ILC | Majeda Nasrawi | Instructional Support Supervisor/OCTM/ILC |
| OCTM | Sean Ryan | Multimedia Specialist/Media Production |
| OCTM | Eric Sandoval | Multimedia Specialist/Media Production |
| ILC | Megersa Bayisa | Instructional Lab Technician/Learning Resources |
| TSG | Al Cordeiro | Micro Specialist Supervisor/TSG |
| TSG | Richard Thibeault | Network Specialist |
| TSG | Melissa Chea | Instructional Lab Technician/Computer Science |
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TSG |
Jose Ruvalcaba | Instructional Lab Technician/Computer Science |
| TSG | Maria Sataua | Instructional Lab Technician/Computer Science |
| TSG | Samuel Stewart | Instructional Lab Technician/Computer Science |
Services Provided
- Consultations and acquisition of quotes for technology
- Maintenance and technical support for smart spaces
- AV setup and technical support for special events
- Technical support for instructional computer labs
- Lead strategic partner for technology initiatives:
- SDCCD WIFI
- My SDCity Intranet
- Pay-to–Print
- Cyber Security Awareness
- Laptop Lending Programs